Return and Delivery Policies

We do not accept returns for flower arrangements.  You may return any other item in our store for store credit as long as that item is in its original condition.  All returns must be done in person at the shop.

DELIVERY POLICIES

We deliver within a 15-mile radius of our or shop located at 510 North Garden Street Suite B in Columbia, Tennessee.

DELIVERY FEES AND MININUMS

  • If the delivery address is within 5 miles of the shop the delivery fee is $6.95 and the cart minimum is $65
  • If the delivery address is between 5.1 and 10 miles the delivery fee is 8.95 and the cart minimum is $75
  • If the delivery address is between 10.1 and 15 miles the delivery fee is $10.95 and the cart minimum is $95.00

ROUGH TERRAIN / ROUGH DRIVEWAY NOTICE

There will be some homes that we are not able to deliver to the front door due to driveway conditions.  If the driveway is dirt and wet, we cannot deliver to the door and the recipient will need to meet us at the end of the drive.  If the driveway is gravel and heavily rutted, curvy or too steep the recipient will need to meet us at the end of the drive. Our delivery driver reserves the right to refuse to drive any driveway.  The recipient will be contacted, and arrangements will be made to meet them at the bottom of their drive.

LOOSE DOGS / ANIMALS NOTICE

We do not get out of the vehicle if there are loose dogs or other animals that are not fenced.  We do not open gates without first being told that there are no loose dogs or animals.  The recipient can put up their dogs or meet us at the fence.  

LEAVING FLOWERS NOTICE / IF NO ONE IS HOME

We ask for the receiver's phone number on ALL orders.  We attempt to make contact by either phone or text to ask if they will be home for delivery.

We cannot leave flowers on uncovered porches during inclement weather including, wind, rain, snow, heat above 72 or cold below 38.

SURPRISE OR ANONYMOUS FLOWER GIVING NOTICE

We are unable to deliver flowers as a surprise or anonymously.  Likewise, please do not ask us to deliver flowers to an estranged partner or anyone else that does not want contact with you.